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Access Denied or other errors when you access or work with files and folders in Windows

"Access Denied" or other errors when you access or work with files and folders in Windows

Applies to: Windows 8 EnterpriseWindows 8 ProWindows 8 More

Summary


When you try to access or work with files and folders in Windows, you experience one or more of the following issues:
  • Issue 1: You receive an "Access Denied" error message or a similar message.
  • Issue 2: You cannot access, change, save, or delete files and folders.
  • Issue 3: You cannot open a file or folder after you install a new version of Windows.

Resolution


To resolve a particular issue, follow the steps for the issue that best describes your situation. Use the method for your version of Windows.

Note You may not always receive an “Access Denied” error message for these kinds of issues. If particular steps do not resolve the issue, try a different set of steps.

Issue 1: I receive an "Access Denied" error message when I try to access or work with files and folders

Cause

An "Access Denied" error message can occur for one or more of the following reasons:

  • The folder ownership has changed.
  • You do not have the appropriate permissions.
  • The file is encrypted.

Resolution

Windows 8
You may not have ownership of a file or folder
If you recently upgraded your computer to Windows 8 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or folder, follow these steps:
  1. Press and hold the folder that you want to take ownership of, then tap Properties. (If you are using a mouse, right-click the folder, and then click Properties.)
  2. Tap or click the Security tab, tap or click Advanced, then tap or click Change. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
  3. Type the name of the person that you want to give ownership to, and then click Check Names.
    Note The account name for the person that you are assigning ownership to is displayed.
  4. Click OK.
  5. If you want this person to be the owner of the files and subfolders that are contained in this folder, select the Replace owner on subcontainers and objects check box.
  6. Click OK.
You may not have the appropriate permissions
Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To check permissions on a file or folder, follow these steps:
  1. Press and hold or right-click the file or folder, and then click Properties.
  2. Tap or click the Security tab.
  3. Under Group or user names, tap or click your name to see the permissions that you have.
To open a file, you have to have the Read permission. To change the permissions of a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.
  1. Press and hold or right-click the file or folder, and then tap or click Properties.
  2. Tap or click the Security tab.
  3. Under Group or user names, tap or click your name to see the permissions that you have.
  4. Tap or click Edit, tap or click your name, select the check boxes for the permissions that you must have, and then click OK.
The file or folder may be encrypted
Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:
  1. Press and hold or right-click the file or folder, and then tap or click Properties.
  2. Tap or click the General tab, and then tap or click Advanced.
If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it. In this situation, you should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

Windows 7
You may not have ownership of a file or folder
If you recently upgraded your computer to Windows 7 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or a folder, follow these steps:
  1. Right-click the folder that you want to take ownership of, then click Properties.
  2. Click the Security tab, click Advanced, then click the Owner tab.
  3. Click Edit.
    Note If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
  4. Click the name of the person that you want to give ownership to.
  5. If you want this person to be the owner of files and subfolders in this folder, select the Replace owner on subcontainers and objects check box.
  6. Click OK.
You may not have the appropriate permissions
Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To determine the permissions of the file or folder, follow these steps:
  1. Right-click the file or folder, then click Properties.
  2. Click the Security tab.
  3. Under Group or user names, click your name to see the permissions that you have.
To open a file, you have to have the Read permission. To change permissions on a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.
  1. Right-click the file or folder, and then click Properties.
  2. Click the Security tab.
  3. Under Group or user names, click your name to see the permissions that you have.
  4. Click Edit, click your name, select the check boxes for the permissions that you must have, and then click OK.
For more information about permissions, see What are permissions?.

The file or folder may be encrypted
Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:
  1. Right-click the file or folder, and then click Properties.
  2. Click the General tab, then click Advanced.
If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it.

You should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

For more information, see Import or export certificates and private keys.
https://support.microsoft.com/en-ca/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

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